Privacy policy

PRIVACY POLICY

Last updated: September 25, 2023

This Privacy Policy describes how Misbehaving Engraving (referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from misbehavingengraving.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy thoroughly. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. By using our Services, you agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site with the “Last Updated” date to inform you of any changes. Please review this Privacy Policy periodically to stay informed about how we protect your privacy.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months, as detailed below. The information that we collect and use depends on your interaction with us.

In addition to the specific uses detailed below, we may use information we collect about you to communicate with you, provide the Services, comply with any pertinent legal obligations, enforce applicable terms of service, and to safeguard or uphold the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we obtain about you depends on your interaction with our Site and use of our Services. When we mention "personal information," we are referring to data that can identify, relate to, describe, or be associated with you. The following sections describe the categories and specific types of personal information we gather.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: This encompasses your name, address, phone number, and email.
  • Order Information: Details such as your name, billing address, shipping address, payment confirmation, email address, and phone number related to your purchases.
  • Account Information: your username, password, and security questions for your account.
  • Shopping Information: Details regarding the items you view, add to your cart or include in your Wishlist.
  • Customer Support Information: The information you choose to include in communications with us, such as messages sent through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. Electing not to provide this information may hinder your ability to utilize or access these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (referred to as "Usage Data"). To accomplish this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may additionally acquire information about you from third parties, including vendors and service providers who may collect data on our behalf. These third parties include:

  • Companies who support our Site and Services, such as Shopify.
  • Payment Processors:, Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for order fulfillment and to provide you with products or services you have requested, in alignment with our contract with you.
  • Collection of Certain Data When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For further information, please refer to the section below, “Third Party Websites and Links.”

How We Use Your Personal Information

We utilize your personal information for the following purposes:

  • Providing Products and Services. We use your personal information to provide you with the Services, including processing payments, fulfilling orders, notifying you about your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and enabling you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and displaying advertisements for products or services. This may include using your personal information to enhance the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. Your personal information aids us in detecting, investigating or taking action against possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in line with our legitimate interests in being responsive to you, delivering effective services, and maintaining our business relationship with you.

Cookies

Similar to many websites, we use Cookies on our Site. For detailed information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and gain a better understanding of user interaction with the Services.  This is in line with our legitimate interests in administering, improving and optimizing the Services. We may also authorize third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

While most browsers automatically accept Cookies by default, you can adjust your browser settings to remove or reject Cookies. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • Vendors and Other Third Parties: These entities perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • Business and Marketing Partners: We collaborate with business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
  • With Your Consent: When you instruct, request or otherwise consent to our disclosure of certain information to third parties, such as for product shipments or through your use of social media widgets or login integrations.
  • Affiliates: We may share information with our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In Connection with Business Transactions: This includes scenarios such as a merger or bankruptcy.  It also involves compliance with applicable legal obligations (such as responding to subpoenas, search warrants and similar requests), enforcing applicable terms of service, and protecting or defending the Services, our rights, and the rights of our users or others.

In the past 12 months we have disclosed the following categories of personal information and sensitive personal information about users for the purposes outlined in the sections above titled, "How we Collect and Use your Personal Information" and "How we Disclose Personal Information."

Category:

·         Identifiers such as basic contact details and certain order and account information.

·         Commercial information such as order information, shopping information and customer support information.

·         Internet or other similar network activity, such as Usage Data.

Categories of Recipients:

·         Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers).

·         Business and marketing partners.

·         Affiliates.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who can access the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or maintain its security. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services and products are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are foolproof, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure while in transit. We strongly advise against using unsecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on different factors, such as the necessity of the information to maintain your account, deliver the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact details provided below. If you are dissatisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the contact details set out below, or by submitting your complaint to your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information may also be processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@misbehavingengraving.com.

 

Thank you for entrusting Misbehaving Engraving, LLC with your personal information.  We are dedicated to safeguarding your privacy and providing a transparent and secure experience with using our Services.