Refund Policy
Effective Date: September 25, 2023
Thank you for choosing Misbehaving Engraving, LLC for your engraving needs. We are committed to providing high-quality engraving services that meet your expectations. This Refund Policy outlines our guidelines and procedures regarding refunds for engraving services provided through our online platform. Please read this policy carefully before placing an order.
1. Eligibility for Refunds:
We understand that there may be circumstances where you may request a refund. Refunds are generally considered in the following situations:
a. Defective Products: If you receive an engraved product that is materially defective or damaged, we will investigate the issue and may offer a refund or replacement. Please notify us of any defects or damage promptly upon receipt of your order.
b. Incorrect Engraving: If we have made an error in engraving that significantly deviates from the information you provided during the order process, we will work with you to rectify the mistake. Depending on the situation, this may involve offering a refund or re-engraving the item.
2. Refund Request Process:
To initiate a refund request, please follow these steps:
a. Contact Us: Send an email to our Customer Support team at hello@misbehavingengraving.com within [7] days of receiving your engraved product. Please include your order number, a description of the issue, and any relevant supporting documentation, such as photographs.
b. Assessment: We will review your refund request and the provided information to determine its eligibility. We may request additional details or clarification if necessary.
c. Resolution: Based on our assessment, we will inform you of the outcome and the proposed resolution, which may include a refund, replacement, or another suitable solution.
3. Non-Eligible Refunds:
Please be aware that not all situations may qualify for a refund. Refunds are generally not provided in the following cases:
a. Personalized Engravings: As our services involve custom engravings based on the information you provide, we do not offer refunds if you are dissatisfied with the content, design, or choice of personalization unless there is an error on our part.
b. Change of Mind: We do not issue refunds if you change your mind after placing an order or if the recipient of the engraved item does not like the design or content.
4. Processing Time for Refunds:
Once a refund is approved, we will make every effort to process it promptly. The processing time may vary depending on the payment method used for the original purchase. Credit card refunds typically take up to 14 days to appear on your statement.
5. Contact Us:
If you have any questions or concerns about our Refund Policy, or if you need assistance with a refund request, please don't hesitate to contact us at hello@misbehavingengraving.com.
We appreciate your trust in Misbehaving Engraving, LLC for your engraving needs, and we are committed to providing a satisfactory resolution to any issues that may arise.